Formal feedback process

Rural Business Support believes in the benefits of honest and open communication. This is how we evaluate the effectiveness of the services and programs we deliver, as well as maintain a culture of integrity, trust and professionalism.

Positive feedback is always welcomed. We encourage any clients, stakeholders and staff with concerns to firstly raise them with their primary RBS contact person or line manager. If this is not practicable, please submit your feedback using the feedback form below. Your comments can remain anonymous. If you require a formal response, please provide your contact details.

Read more about our Feedback Process here.

To lodge formal feedback by mail please address your correspondence to:

Private & Confidential
The Executive Officer
Rural Business Support
555 The Parade


Private & Confidential
RBS Chair
C/O 555 The Parade

Formal Feedback

My feedback relates to:

1. Service delivery

I am a client of RBS who believes that services have not been delivered in accordance with my Client Service Agreement.

2. Code of Conduct

I am a client, stakeholder or staff member with formal feedback relating to the behaviour of an RBS employee breaching the RBS Code of Conduct.

3. Breach of privacy

I am a client, stakeholder or staff member with formal feedback relating to a breach of personal privacy information.

4. Convey a compliment

I would like to formally provide positive feedback about the services of RBS and/or behaviour of an RBS employee.

Please include your preferred contact details if you would like to receive a response to your feedback.

6 + 2 = ?